A spreadsheet-friendly agent with strong English UX and consolidated shipping.
Create an account, verify email, top up balance or pay per order.
Use the product link tool to add Taobao/Weidian items.
Confirm the order and pay; status updates appear in your dashboard.
Review QC photos, mark items as ship, return, or store.
Choose items and shipping line, pay, and track the parcel.
Alipay, WeChat Pay, PayPal, international credit card, and Wise top-up are all supported. Wise specifically lets you fund your Kakobuy balance in seven currencies — USD, GBP, EUR, NZD, AUD, CAD and SGD — without the PayPal 4.4% + fixed-fee surcharge, which is the most economical route for non-China users.
Kako Insurance has three optional add-ons paid at the submit-parcel step: (1) Delay Insurance — if a parcel is over 30 days late for sea freight or 40 days for air freight you receive a 20% shipping refund; (2) Customs Hold Insurance — if customs detain or destroy goods you are refunded for the impacted items; (3) Loss/Damage Insurance — if the parcel is lost or damaged in international transit you are compensated based on declared value. All three are opt-in per parcel.
Volumetric weight is calculated as length × width × height (in centimetres) divided by 5000. The carrier bills you on whichever is greater between actual weight and volumetric weight. Bulky lightweight items (down jackets, foam shoes, plush toys) are usually billed by volume — Kakobuy displays both numbers on the parcel preview so you can decide whether to compress or repack before shipping.
Centralised (consolidated) packaging merges multiple orders into a single parcel — Kakobuy publishes a worked example where three separate parcels totalling ¥822 in shipping fees were merged into one ¥549 parcel, saving roughly 33%. The exact saving depends on weight, volume and line, but for orders of 3+ items the discount is almost always material.
Common thresholds: USA $800, Japan $130, South Korea $150, New Zealand $300, Singapore $300, Australia $1000, UK £15, EU €22 (IOSS for under €150), Spain $30, Canada $20 CAD, Switzerland CHF 100. Kakobuy declares parcel value during submission — under-declaration is your responsibility and a high-risk practice we do not recommend.
If your delivered parcel shows damage, missing items, or product defects, you must open an after-sale ticket within 72 hours of the carrier-confirmed sign-for time. After 72 hours the case is closed automatically. Always photograph and video the parcel during unboxing — Kakobuy explicitly requires unboxing video evidence for breakage and loss claims.
Standard storage is free for up to 100 days from arrival. Kakobuy sends a reminder at the 90-day mark; abnormal items (size/colour mismatch, partial shipments) have a shorter 60-day window. To extend storage you can buy the ¥20 per 100-day extension as a value-added service at the parcel page.
Once you submit the parcel and pay, Kakobuy reviews and consolidates within 24 hours, then hands over to the carrier within roughly 2 working days. Pearl River line typically dispatches in 1 day, Yangtze River line in 3 days, other lines around 7 days — submission timing matters more than the line itself for total transit.
Kakobuy is an English-first Chinese shopping agent that buys on your behalf from Taobao, Tmall, Weidian, 1688 and Yupoo, then consolidates and forwards internationally. Standard sellers carry no service fee; a small percentage applies on selected premium stores and is disclosed before checkout. There are no monthly fees or membership tiers — you only pay item cost plus shipping plus any opt-in value-added services.
The all-in cost equation is: item price + domestic Chinese shipping (often free) + ¥8 base packing fee + international forwarding (calculated by greater of actual or volumetric weight) + any value-added services you select. Submit-Parcel timing is the lever — pay early in the day to lock that morning's dispatch run; weekend submissions roll to Monday processing.
Every Kakobuy order ships with free standard QC photos covering the product from multiple angles. For replicas or high-value purchases you can add HD photo packs or short video clips as paid upgrades during the QC step. Items that fail QC can be returned to the seller, re-purchased in a different size/colour, or kept in the warehouse while you decide.
Kakobuy operates EUB, EMS, dedicated EU and US lines plus standard mail; the parcel preview shows estimated transit, taxable threshold for your destination, and volumetric vs actual weight comparison side by side. Important thresholds — USA $800, Japan $130, South Korea $150, EU €22 (IOSS under €150), Australia $1000, UK £15. The platform declares the value you specify; the destination customs decision is the final authority.
Three opt-in insurance products attach at the submit-parcel screen: Delay Insurance pays 20% shipping refund if your parcel exceeds 30 days (sea) or 40 days (air) in transit; Customs Hold Insurance reimburses items detained or destroyed by customs; Loss/Damage Insurance covers parcels lost or damaged on the international leg up to declared value. Each policy is parcel-scoped — pick the ones that match the value and line you chose.
Optional add-ons published with fixed pricing: Personalised photo on a single product ¥2, Priority Purchase queue jump ¥5, Storage extension ¥20 per 100 days, Fragile-item reinforcement ¥10, Parcel-condition photo before dispatch free, Pre-packaged compact repack ¥18, Vacuum packaging for soft goods ¥20. Order these at the warehouse or submit-parcel page; they apply per item or per parcel as labelled.
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